Shipping policy

Shipping Area

We ship to Hong Kong SAR, China, Macau SAR, China, Taiwan, Canada, United States, Australia, Mexico, New Zealand, Singapore, Thailand, Philippines, Vietnam, Brunei, Cambodia, Malaysia, Japan, Uzbekistan, Kazakhstan, Nepal, Myanmar, Maldives , Lebanon, Central African Republic, South Africa, Ethiopia, Nigeria, Niger, Ukraine, Serbia, Belarus, Falkland Islands, Saudi Arabia, Germany, Denmark, Bulgaria, Luxembourg, Latvia, Norway, Czech Republic, Belgium, Sweden, Croatia, Austria , Slovakia, Slovenia, Estonia, Lithuania, Finland, France, Greece, Hungary, Ireland, Italy, Malta, Netherlands, Poland, Portugal, Romania, Spain, Russia, Ecuador, Colombia, Brazil, Chile, Argentina, Uruguay, Bolivia , Peru, Switzerland, United Kingdom.

 

Normal Delivery Time

Normally, our working time is 09:00(UTC+8) to 18:00(UTC+8) from Monday to Saturday. Orders Processing Monday-Saturday. Orders placed on Sunday would be processed following Monday.

Shipping cost is based on your order's price, your destination and shipping method. After you submit the order and the payment is successful, generally, we need 24 – 48 hours to process your order, please check your phone/email so that we can contact you in case of any issues and with shipping updates. After delivery, we will submit the courier tracking number on the website and your email. You will receive the courier tracking number in about 72 hours, stepping on your tracking information.

 

Shipping Time( Ship from China)

Note: Some special products, such as those with electricity, usually take 3 to 5 days longer than the schedule below.

Please note that these are estimates and aren't guaranteed, we will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact Customer Service. 

Total Delivery Time= Processing Time(Normally 1-2 days)+ Shipping Time

Our shipping cost depends on the weight and amount of your order and the country the address will be shipped to.

Shipping cost and total delivery time to the countries are as follows:


 

Shipping cost & Tax

Note: Some limited countries(especially for some European countries such as Germany, Italy, UK and Canada, etc) may need to pay duties or VAT according to your countries levying rules, customers are responsible for these payments. 

Shipping cost is based on your order's price, your destination and shipping method(when checking out, customers from USA and Canada can choose the shipping method), and may vary from time to time based on the actual logistics companies’ charging fee plus the packing fee. 

After you fulfill the address form, the system will calculate the shipping cost accordingly. Freight prices vary depending on the weight of the cargo and the type of cargo (general cargo, batteries, liquid cargo).

Calculate Shipping cost on Cart Page

You can calculate the shipping cost on cart page. The final price is subject to the Checkout page.

 

Pre-Sale Delivery Time

Regarding the pre-sale delivery time of new products, please read the product page introduction. We will release the specific details of the delivery time and pre-sale products.

 

Free Shipping

We will post the latest free shipping statement on our home page notification bar. Usually, when your order reaches a certain amount (e.g. $199) and you are located in the USA, Canada, or European Union Countries, you will get the free shipping option at checkout automatically.

 

Package returned/lost and liability determination

The recipient is responsible for all losses if the postal address is wrong, resulting in the parcel not being recovered after delivery.

Charme Princesse is responsible for losses caused by the courier company in transit.

 

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