FAQs

1.The address, zip code, phone number, room number and other information filled in by customers will be contacted by the courier to refill the information ,because the courier cannot identify the information.
2.If the product is out of stock, we will delay the delivery and inform customers in advance.
3.There are irresistible external factors around the world, we will delay delivery and inform customers in advance.

We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

We accept Paypal.

We give you a 12 month warranty on our products, starting with the date of purchase.

If you find that you have purchased the wrong product or for some reason, you do not want to buy it, you can cancel your order free of charge before it is shipped. If the cancelation happens after the goods are shipped, you will have to pay the resulting shipping costs, and we will confirm with the courier company and send you the exact amount. This part fee will be deducted from the refund amount.

Please read the Refund policy carefully.
Contact us to inform us of the return by email:
sales@charmeprincesse.com, our team will deal with your request as soon as possible, indicating the following:
•Order Number
•Item to return
•Item condition
•Reason for return

We will get back to you within 24 business hours. We are closed on Sunday.
If you want to return the goods, please contact us before returning. Please do not return the goods directly to avoid loss. Once you have emailed sales@charmeprincesse.com and all return requirements are met, you will receive a return authorization.

Of course we do have! We would love to have you in the wonderfully PMU world of Charme Princesse with our Affiliate Program!