At CharmePrincesse, we truly believe we are making some of the most innovative permanent makeup products - innovative PMU machines and needle cartridges in the world backed up by our high standards of quality and service.
In the unlikely event that you don't have a positive experience for ANY reason, we will do WHATEVER we can to resolve your issue and to make sure you are 100% satisfied with your purchase.
We back this up with a one-year direct warranty service for all your pmu pens and other accessories purchased from us.
We pride ourselves in our excellent technical and after-sales service team, so when you have any questions, concerns, or even need recommendations, get in touch!
This can be done from our Contact us Page form, support email (email@example.com), or you can reach out to us on social media (Facebook, Twitter, IG, etc).
You can contact us anytime and we normally respond within a few hours and usually no later than 24 hrs.
At CharmePrincesse, we have distribution centers around the world to ensure that you receive your shipment as soon as possible.
Our biggest warehouses are in the US and Europe and are normally fully stocked, so you can place your order with confidence.
We work with world leading couriers to ensure that our customers receive their deliveries quickly and safely.
(When your ordered products in our warehouses are out of stock, we will ship directly from the country of origin. Usually, we choose DHL, UPS, and FedEx. Normally delivery time will be within 7 days to the US and most European countries)
Generally, we need 24 - 48 hours to process your order, please check your phone/email so that we can contact you in case of any issues and with shipping updates.
For our detailed shipping policy, head to our Shipping Policy Page.